GENERAL
This website anemonesandroses.gr refers to the e-shop of the company under the name of Siomou Kosmas.
GENERAL TERMS AND CONDITIONS
The primary concern of the company is the presentation of the terms governing the rights and obligations of anemonesandroses.gr to all users who will visit its website and aims to inform them about their rights, obligations and better service in the search and acquisition of products they wish to buy from this online store.
PROTECTION OF PERSONAL DATA
Personal Data Protection
The anemonesandroses.gr sets as its 1st priority the security of your personal data.
Personal data is processed in accordance with the provisions of the General Data Protection Regulation (GDPR 2016/679), any specific national and European legislation for certain sectors, the applicable Greek legislation on the protection of personal data, as well as on the protection of personal data and privacy in the electronic communications sector (Law 3471/2006 , as amended) and the decisions of the Personal Data Protection Authority (PDPCA).”
By visiting anemonesandroses.gr you are accepting the practices described in this privacy notice. Users hereby give their express consent to the collection and processing of their personal data and may withdraw or modify it at any time.
We reserve the right to change the terms of protection of personal data, in accordance with the applicable regulatory framework. Please check these terms periodically for any changes, as your continued participation in our services implies your acceptance of all possible modifications to these terms.
The collection and management of users’ personal data by (company name) is subject to the following terms and conditions as well as to national, Community and international law on the protection of individuals with regard to the processing of personal data as applicable.
What information is considered personal data?
Personal data is information that can be used to identify or communicate with an individual.
In order to offer you better services and to facilitate your purchases with product recommendations that suit you, we collect personal data with your explicit consent and after you have been fully informed of your rights, as provided for in Articles 11, 12 and 13 of Law 2472/1997 and the corresponding provisions of Regulation 679/2016 GDPR.
Purpose of collecting personal information
The anemonesandroses.gr, collects, maintains and processes personal data only when the users themselves voluntarily provide them, for the following purposes:
- our communication with users or the provision of its services (sending products and promotional material)
- promotional promotion of products
- provision of customer services (offers, informative emails)
- informing users about promotions, offers and competitions
- informing users about new products
- informing users about various events participated or organized by anemonesandroses.gr,
- offer a personalised experience on our websites
- obtaining information from users regarding their experience of using the website, in order to continuously improve it
- any research related to the operational purpose and statistical analysis of the
- communication, dispute resolution or collection of amounts due and if anemonesandroses.gr needs or encounters a problem with the account
To serve the above purposes, we may contact you by email, telephone, or SMS messages.
Where is your personal information collected from?
The provision of all personal information is voluntary, but also necessary for the use of our services, such as bidding or purchase information required to enter into a transaction.
We collect personal information at your voluntary choice, either directly from you or from any devices (including mobile devices) you use when:
- use our services
- register as a user of the online shop
- submit an order via the website’s submission form, by phone or email
- subscribe to the newsletter subscriber list
- you provide us with information about you in the contact forms on the website
- update or add information to your account
- submit a product or service review
- submit a comment on the blog
- accept pop-ups via the dedicated platform (push-notifications)
Personal information we collect
What kind of personal information do you give us when you use our services or make an account on our website?
The personal information collected by anemonesandroses.gr depends on the particular service you use on our website and may be:
personal information such as name, addresses, phone numbers or email addresses when you register for an account, place an order or submit a question on a contact form on our website
information relating to your account login, such as adding products to your shopping cart, products you have recently viewed or your wish list
in some cases you may provide age, gender, interests and favourites
tax information (company name, business activity, VAT number, tax office, bank account number)
IP address
Personal information we collect using cookies
We use cookies to collect information about the pages you view, the links you click and other actions you take when using our services. For more information about how we use these technologies and how to control them, please see the section List of cookies we collect.
If you do not wish to participate in the advertising personalisation programmes, you can opt out by following the instructions provided by your browser. The effect of the opt-out will be to stop personalized advertising, but still allow the collection of personal information as otherwise described in this privacy notice. We do not allow third parties to track or collect your personal information from our website for their own marketing purposes without your consent.
What rights do users have to their personal data?
We respect your right to access, rectify, request deletion or request restriction of the use of your personal information as required by the applicable law 2472/1997 and GDPR Regulation 679/2016. We have also taken steps to ensure that the personal information we collect is accurate and up to date.
You have the right to know what personal information we hold about you and to request the portability of your information. We will provide you with a copy of your personal information in a structured, commonly used and readable format upon your request.
If your personal information is incorrect or incomplete, you have the right to modify it yourself, if you are a registered user, or to request a modification.
You can request that we delete or restrict the way we use your personal information, but this right is determined by applicable law and may affect your access to certain services.
You have the right to request restriction of the processing of your personal data and to object to the processing of your personal data.
At your request, we will close your account and remove your personal information as soon as possible, in accordance with applicable national laws.
The completion period of each request is 30 days and there may be an extension of this period, upon your request.
Processing of personal data on the website of anemonesandroses.gr
You can process your personal data in 3 different ways:
- You can delete your personal data at any time.
- You can process your personal data at any time.
- You can request portability of your personal data at any time.
- You can request restriction of the processing of your personal data at any time.
How long do we keep your personal information?
We keep your personal data in accordance with the needs and the technological equipment of the company that ensure its proper and good functioning. If requested and upon your request, we will securely delete your personal data from our database in accordance with our data retention and erasure policies.
How do we protect your personal information?
We protect your personal information by using security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and modification of your personal information.
We protect the security of your information during your transactions by using Secure Sockets Layer (SSL) software, which encrypts the information you enter. For more information about staying safe when buying online, please visit our Transaction Security section.
Partners of anemonesandroses.gr
Anemonesandroses.gr may share certain personal data with third party partners to facilitate marketing, advertising and communication activities. The companies cooperating with (company name), and their respective privacy policies are the following:
Google – Data for personalised and remarketing.
Facebook – Elements for personalized and remarketing.
The anemonesandroses.gr, expressly declares that it will not sell or otherwise transfer or disclose users’ personal information to third parties not related to the company without the users’ consent, for reasons that are not consistent with the company’s purposes or not mentioned above.
Your personal data may be disclosed to judicial and police authorities upon their legitimate request, in accordance with national and European legislation.
Right to complain
According to Law 2472/1997 and Regulation no. 679/2016, you have the right, if you consider that your rights regarding the protection of your personal data have been violated, to lodge a complaint with the Data Protection Authority or any other competent supervisory authority.
Who is responsible for the collection and processing of your personal data?
For any exercise of your rights you can contact the person responsible for the processing, collection and protection of the above data for the company anemonesandroses.gr.
DATA PROTECTION
The creators of photographs as original works of the spirit according to provision 2§ 1 of the Berne-Paris International Convention, article 2 § 1 of Law No. 2121/1993, as in force today and Directive 93/98 EC, they have agreed that the property right and all their powers in relation to each photo they create are automatically transferred (according to article 32 § 2 of Law 2121/93, as in force today) to the respective company (anemonesandroses.gr) and they have accepted that the respective company (anemonesandroses.gr) will have the full exploitation of these works without limitation as well as the rights of modification, reproduction, integration and multiplication for its entire duration (Article 9 of the WIPO Copyright Treaty ratified by Greece with the Law. 3184/2003 – FEKA’ 228/26.09.2003, 12 of the TRIPS Agreement on Intellectual Property Rights in the field of Commerce, ratified by Greece by Law. 2290/1995 [Government Gazette A’ 28] and Article 6 of Directive 93/98.
THE TYPE SOLD
The characteristics of the items sold are available and can be accessed by searching on the name of the respective product.
PRICES OF PRODUCTS
All prices listed on the products available through anemonesandroses.gr include 24% VAT and do not include shipping or delivery costs. These prices refer to the products, but also to the quantities, provided that they are available and sufficient, while anemonesandroses.gr reserves the right to change the prices of the products sold without prior notice.
SUBMISSION/CANCELLATION OF ORDER – CONSUMER PROTECTION
Placing an order through the e-shop constitutes a distance selling contract regulated by the legal framework of Law 2251/1994, as amended. It constitutes a binding proposal to purchase the products in question at the total price indicated when placing the order, as this includes VAT, packaging and shipping costs, other applicable charges and any discounts to which you as a visitor/customer are entitled.
You can place a valid order through the e-shop, if you are legally capable according to the articles of the Greek Civil Code, (if you have reached the eighteenth year of age and you are not under legal representation for the conclusion of a sales contract). Orders may also be placed by representatives of legal entities and the company reserves the right to claim from the supervisor or guardian any orders placed by persons who are legally incompetent.
Your order is completed with the acceptance of your order by anemonesandroses.gr by sending a written confirmation email to you at the email address (email) that you indicated when placing the order. If you do not receive a confirmation message of your order, please contact anemonesandroses.gr
You can cancel your order within 2 hours of completion by calling us at 24670 44451 or via e-mail. Depending on the stage of your order, we will inform you about the options you have.
This possibility is given to you, strictly for two hours after the order is placed. After this point in time, cancellation is not possible, so you can now return and change your order after receiving it.
In accordance with Directive 2013/11/EC, which was incorporated in Greece by means of Directive 70330/2015, the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution (ADR) procedure is now provided for throughout the European Union. If the customer has the status of a consumer (i.e. a natural person acting outside his/her professional capacity) and has any problem with a purchase made from our Website, he/she can initiate the ADR procedure through the single pan-European platform for the electronic dispute resolution (EDR platform) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
PAYMENT FOR PRODUCTS
To anemonesandroses.gr having in mind the ease of transactions and your immediate service, provides all the following payment options:
- Replacement
- Deposit in a bank account
- Payment by credit/debit card
- Payment with digital wallet-Masterpass
UPDATE
Any user who has made a purchase from this online store has the right of withdrawal within 14 calendar days from the date of receipt of the product, without stating the reasons for withdrawal. In this case, the customer is obliged to return the product in its original condition with the only charge being the cost of returning the product.
In order for the customer to exercise the right of withdrawal, he/she must fill in the relevant form included with the product in the parcel he/she will receive. The information that the customer is requested to fill in the form in order to carry out the withdrawal procedure is the name of the beneficiary, the name of the bank and the IBAN.
For reasons of hygiene, underwear and jewellery are excluded from the exercise of the right of withdrawal.
APPLICABLE LAW AND OTHER CONDITIONS
The anemonesandroses.gr reserves the right to renew and modify the terms of transactions, after prior notification and will be effective from the date of their posting in the online store. Failure to exercise any right of anemonesandroses.gr cannot be interpreted as a waiver of this right.
The present terms are fully compatible with the applicable European and Greek law, while users acknowledge the company’s right to modify the provisions of the present terms, insofar as they do not relate to legally binding obligations and without affecting final situations.
If for reasons of force majeure (natural disasters, weather conditions, strikes, etc.) it is not possible to deliver the products you have ordered, we will inform you in time by phone or e-mail to find out if you want your order to be sent to you immediately. Anemonesandroses.gr bears no responsibility for any situation that is outside its fault and will do everything humanly possible for your best service.
ADVERTISING MESSAGES
The anemonesandroses.gr provides the opportunity for its users to choose to be informed about new products available on the market and any other offers, payment arrangements, etc. by sending promotional – informative messages to their e-mail or postal address or by phone. Anemonesandroses.gr will not misuse the above service. Users are always given the option to stop receiving advertising messages