Returns and refunds are made within 14 working days from the day you receive your parcel. Return is made with products of equal or greater value.
In case of change you send us back the parcel, the shipping costs are charged to us, while to receive the new parcel the shipping costs are 5€. For each subsequent change the shipping costs are 5€.
Any return is made exclusively through the partner company
If you make your return with any other courier company it is at your own risk and charge.
In the event of an error by the company in the shipment of the product or receipt of a defective product, the shipping costs are borne entirely by our company.
The product must be in perfect condition, as received and the special markings (tags/barcode) must not have been removed. For hygiene reasons, no changes are made to lingerie, jewellery and beauty products.
In case of a refund, the shipping costs to send us the parcel are your own.
The company is not responsible for any damage or deterioration of the products after use and is not obliged to replace these products.